Frequently Asked Questions
You don't have to, but it will save you money and make your trip quicker and easier. Plus, imagine your disappointment if you turn up and we are fully booked!
Booking in advance could save you the cost of buying RedKangaroo socks, or even more. Plus you can sign your mandatory waivers in advance to make your arrival simpler and get you bouncing faster.
Entrance to trampoline parks require a mandatory waiver to be completed by, or on behalf of all attendees.
We highly recommend completing waivers online so that they link with our booking system at the park and you will have a much faster check in when you arrive.
To complete your waivers click here Waiver
We also have electronic waiver stations where you can check-in when you arrive at the park in case you cannot complete online.
Waivers are valid for a year, so once complete you won't have to do so for another 12 months.
You can jump on your own if you are over the age of 4. However, if you are 12 and under, a parent or guardian must supervise you at all times by remaining in the facility eg. cafe area or mezzanine at all times.
Over 13’s are free to visit unsupervised, but if under the age of 18, the parent/guardian must complete the waiver online before they jump.
Some of our equipment may have height restrictions or have specific access requirements.
For health and safety reasons some of the equipment does have a minimum height or age restriction or specific access requirements. For example, our Wipeout and Ninja Warrior games have a minimum height restriction of 4ft. While our air bag and power tower games have a minimum age of 5. (Eligibility subject to change)
Please arrive 30-mins before your session is due to start, this will give you plenty of time to check-in and view our safety briefing so that you can have a full hours bounce.
Wear soft, flexible clothing that you would normally exercise in. Do not wear clothing with any sharp buckles/clasps/zips etc. that could be harmful to yourself or other jumpers whilst using the trampoline park. Jumping can get quite hot so breathable clothing is recommended and an extra layer to put on afterwards to keep yourself warm is a great idea. Please don’t wear any jewellery while jumping.
In short, yes.
Our trampoline socks are specifically designed for safe use on our trampolines and help you keep your footing so you can concentrate on the enjoying the fun stuff. Plus they look good!
While health and safety is the number one reason, they also look great and are fully re-usable, so you only need to buy once, then use every time you come back in the future.
Socks are priced at £2.00 per pair, and can be purchased online or at the park.
The weight limit for our trampolines is 20-stone. There is no height limit because the ceiling is just so incredibly high!
However, some of our activities do have minimum height restrictions for safety reasons, this will be explained in our safety briefing video.
If you have any sort of medical condition that may affect your ability to safely jump on a trampoline, you must consult a doctor first and write down all the details on your waiver.
If you are wearing a plaster cast you will not be permitted to jump
We have a well stocked cafe serving hot and cold food and drink options, and therefore do not allow food or drink to be brought in from outside. Tap water is available upon request and we do have a water fountain.
Exceptions are for baby food and disability requirements, when we are happy for you to bring in your own.
We also have a parent/child room for changing nappies or feeding in private.
All our parks have disabled access.
Reading park has the café on ground floor whilst Nottingham’s café is on the mezzanine level. However, the main arena is accessed from the ground floor in all our parks.
Our Reading party rooms are on the first floor however, we are able to arrange parties on the ground floor in a specially sectioned off area of the cafe.
In all our parks we have an excellent cafe with a viewing gallery over the park so you can see every bounce, flip and twist your kids/friends make while you can sit back in comfort with a cup of coffee or slice of cake. In addition we have quiet rooms designed for those parents/carers who wish to have a little peace and perhaps catch up on some work.
We also have free superfast WIFI
Please note: You do not have to pay to get into the cafe or watch people jumping.
No food or drinks (including bottled water) can be taken on to the trampoline park floor.
A water fountain is provided and is available for use throughout the jump session.
Food & drinks are available for purchase in the cafe pre and post jumping sessions.
Drinking alcohol is not permitted before your jump.
Your rights to cancel and applicable refunds.
Before We begin to provide the Activity, you have the following rights to cancel a Booking
(a) You may cancel all bookings advising us no less than 24hrs after the booking was made. Contact with the booking team or proof of attempted contact will be required to cancel the booking. All bookings taking place within 24 hours from when the payment was made are exempt from this as this taking place.
(b) If you have made a mistake during the booking process, then RedKangaroo will, where possible amend the booking. To be applicable this will need to be completed within 24hrs of making the booking.
(c) If you cancel a Booking in line with (a) above and you have made any payment in advance for the Activity that has not been provided to you, we will refund any amount paid.
(d) if you cancel a Group booking, for more than 10 people, a full refund can be applied if the cancellation is made within 24hrs of making the booking. Group bookings can be made, where applicable, with a 50% holding deposit. If cancellation notice is supplied the 50% is refundable, but after 24hrs, the deposit becomes non-refundable.
(e) if you need to amend a Group booking, you can notify us 7 days prior to the event to notify us of your intention to amend the booking. If we have availability, we will increase bookings size where possible, but we cannot reduce numbers.
To cancel a booking, you need to let us know that you have decided to cancel. The easiest way to do this is to email our bookings team us at email@example.com If you use this method We will provide you with written confirmation that we have received your cancellation.
In the event that a refund is due to you under these Terms, we will refund you on the credit card or debit card used by you to pay. If you used vouchers to pay for the Activity We may refund you in vouchers
Our rights to cancel
We may cancel a booking or activity at any time with immediate effect at our discretion and typically if you breach our Activity Rules in any material way.
Group bookings must make full payment 7 days prior to the booking taking place. If payment is not received, RedKangaroo will cancel the booking and retain the deposit.
In the unlikely event that there is any problem with the Activity completed we will make every effort to rectify the problem as soon as reasonably practicable. We would ask you to speak to a member of staff at the time so we can endeavour to rectify the situation.
Alternatively if you remain unhappy, you can contact us at firstname.lastname@example.org and include the booking reference and full review of any issues experienced during your visit, so our team can review and respond.